Privacy Policy

Last Updated: January 6, 2026

Introduction

Relate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service"). We understand the sensitive nature of relationship conversations and are committed to maintaining the confidentiality and security of your personal information.

Important Note: Relate is not a therapy service and does not provide medical or mental health treatment. We provide AI-powered relationship support tools and are not a substitute for professional therapy, counseling, or medical advice.

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, and password
• Profile Information: Optional information such as relationship status, partner's name (if you choose to share)
• Conversation Content: Text and audio recordings of your conversations with our AI assistant, including mediation sessions, journal entries, and chat messages
• Shared Content: Summaries and messages you choose to share with your partner through the app
• User Preferences: Settings related to tone, formatting, and feature usage

Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, session duration, and frequency of use
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Log Data: IP address, browser type, access times, pages viewed, and app crashes or system activity

Information from Third Parties

• Authentication Services: If you choose to sign in using third-party services (e.g., Google, Apple), we may receive basic profile information from those services
• Payment Information: Payment processing is handled by third-party payment processors who collect billing and payment information directly

How We Use Your Information

We use the information we collect to:

• Provide and Improve the Service: Deliver AI-powered relationship support and mediation tools, generate personalized insights and recommendations
• Personalize Your Experience: Remember your preferences, customize responses based on your conversation history and patterns
• Facilitate Partner Communication: Enable you to share summaries and messages with your partner when you choose to do so
• Maintain Security: Protect against fraud, abuse, and unauthorized access
• Communicate with You: Send service-related notifications, respond to your inquiries, and provide customer support
• Research and Development: Improve our AI models and relationship support approaches (using aggregated, de-identified data only)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

AI and Machine Learning

Our Service uses artificial intelligence to provide relationship support and mediation tools:

Anthropic Claude

We use large language models from Anthropic (Claude) to generate conversational responses and provide relationship insights. When you interact with our AI:

• Your conversations are processed by Anthropic's API to generate responses
• We do not use your personal conversations to train Anthropic's models
• Conversation data may be retained to improve your personalized experience within the app

OpenAI Whisper

We use OpenAI's transcription service to convert audio recordings to text. When you use voice features:

• Your audio recordings are processed by OpenAI's API for transcription
• Transcribed text is used to provide you with written records of your conversations
• We do not use your audio or transcripts to train OpenAI's models

We use aggregated, de-identified data to improve our support prompts and service quality.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

• Partner Sharing: When you explicitly choose to share summaries or messages with your partner through the app

Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Cloud Infrastructure: AWS, Google Cloud, or similar providers for data storage and hosting
• AI Services: Anthropic (Claude) for conversational AI and OpenAI (Whisper) for audio transcription
• Analytics: Service providers who help us understand app usage (using de-identified data)
• Payment Processors: Stripe or similar services for payment processing
• Customer Support: Tools that help us respond to your inquiries

All service providers are contractually obligated to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Retention

• Active Accounts: We retain your conversation history and account information for as long as your account is active
• Deleted Accounts: When you delete your account, we will delete or de-identify your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes
• Backups: Information may persist in backup systems for up to 90 days after deletion

Your Rights and Choices

Access and Control

• View Your Data: Access your conversation history, journal entries, and account information within the app
• Edit Information: Update your account details and preferences at any time
• Delete Content: Delete specific conversations, journal entries, or chat messages
• Download Your Data: Request a copy of your data in a portable format
• Delete Your Account: Permanently delete your account and associated data

Communication Preferences

• Opt-Out: Unsubscribe from marketing communications while still receiving essential service notifications
• Push Notifications: Manage notification preferences in your device settings

Your Legal Rights

Depending on your location, you may have additional rights under applicable privacy laws, including:

• Right to access, correct, or delete your personal information
• Right to restrict or object to certain processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at admin@startrelate.com.

Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (using TLS) and at rest
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We conduct security assessments and monitor for vulnerabilities
• Secure Infrastructure: We use reputable cloud providers with robust security practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the app with a revised "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: help@startrelate.com

Support: Available through the app's Help section

Additional Information for Specific Regions

California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at admin@startrelate.com.

European Union/UK Residents (GDPR)

If you are located in the EU or UK, we process your personal information based on:

• Consent: When you provide explicit consent (e.g., for optional features)
• Contract: To provide the Service you've requested
• Legitimate Interests: To improve our Service, prevent fraud, and maintain security
• Legal Obligations: To comply with applicable laws

You have the right to access, rectify, erase, restrict processing, object to processing, and request data portability. You also have the right to withdraw consent and lodge a complaint with your local data protection authority.